[UPDATED 2022] SAP C-C4H510-04 Questions Prepare with Free Demo of PDF [Q16-Q40]

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[UPDATED 2022] SAP C-C4H510-04 Questions Prepare with Free Demo of PDF

NEW 2022 Certification Sample Questions C-C4H510-04 Dumps & Practice Exam

NEW QUESTION 16
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Maintenance plan

Activity planner

Realignment runs

Ticket routing rules

NEW QUESTION 17
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.

Use the Subticket tab to add a ticket.

Execute an action for grouping tickets.

Define a multi-step approval process.

Select the relevant scoping item.

Maintain the ticket hierarchy.

NEW QUESTION 18
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

Ticket ID

Priority

Installed Base

Ticket Type

Service Category

NEW QUESTION 19
Which data element is used to calculate the warranty start?

Number of months

Warranty duration

Service category

Warranty reference date

NEW QUESTION 20
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

Opening the main ticket allows you to see all of the connected sub-tickets.

You can change the status of multiple sub-tickets from the main ticket.

NEW QUESTION 21
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Employees

Territories

Incidents

Service agents

NEW QUESTION 22
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.

The activity list is automatically generated by the system based on your scoping decisions.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.

Scoping is automatically generated by the system based on your fine-tuning decisions.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

NEW QUESTION 23
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.

Code list restrictions

Field extensions

Territories

Business roles

NEW QUESTION 24
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

Integrate with MindTouch.

Create knowledge base articles in SAP Service Cloud.

Choose the correct SAP Jam group in the knowledge base configuration settings.

Configure the relevant question in scoping.

NEW QUESTION 25
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

Offline access is available

Existing reports can be reused

No security issues with mashup outside of corporate network

Real-time data access

No additional authorization concept is required

NEW QUESTION 26
Which feature allows the scheduling of automatic ticket creation?

Service plans

Maintenance plans

Registered products

Realignment run

NEW QUESTION 27
Which of these template formats is supported by the Data Workbench?

csv

Raw data

XML

HTML

NEW QUESTION 28
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.

You can create new custom reports based on join data sources.

You can add custom fields in data sources and reports.

With the Dashboard Designer, KPIs can be joined to a new data source.

With the mashup approach, offline access to an SAP BusinessObjects BI system is available.

NEW QUESTION 29
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?

Knowledge base integration

Social channel setup

Service Level Agreement

Work distribution

NEW QUESTION 30
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.

Configure process steps and define work distribution.

Configure a resource scheduler.

Copy an existing approval process and modify the details.

Set validity from and to dates.

Create a new registered product.

NEW QUESTION 31
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.

Workflow rule

Feature action within tickets

Maintenance plan

Resource scheduler

NEW QUESTION 32
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

Templates

Knowledge base

Routing rules

Workflow rules

NEW QUESTION 33
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

Workflow rule

Activity planner

Activity list

Visit planner

NEW QUESTION 34
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

Working calendar

Service contract

Operating hours

Maintenance plan

NEW QUESTION 35
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

Resource scheduler

Maintenance plan

Feature action within tickets

Workflow rule

NEW QUESTION 36
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Maintain Number Ranges for Customers

Maintain Installed Base

Purchase a license for the Registered Product

Scope Registered Products

NEW QUESTION 37
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

Service Contract Management

Registered Products and Installed Bases

Sales Contact

Service Notification

NEW QUESTION 38
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

You can add custom fields in data sources and reports.

With the Dashboard Designer, KPIs can be joined to a new data source.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

You can create new custom reports based on join data sources.

NEW QUESTION 39
When should you use the templates provided in the Data Workbench?

When the Mass Change Account Data tool is used

When customer data needs to be loaded quickly

When there is unstructured legacy data

When data volume is low

NEW QUESTION 40
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are
3 correct answers to this question.

Inner join data sources

Web service message monitoring

Custom reports

Standard reports

Interactive dashboards

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