[Oct 16, 2022] 46150T Exam Dumps – Avaya Practice Test Questions [Q19-Q34]

Q19. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn’t provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

Q20. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

Q21. Which of the following customer concerns are related to customer experience? (Select two.)

Q22. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

Q23. A prospective customer contact says, “Our business is very complex, Our agents work in six major databases on every call.”
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?

Q24. Which of the following is the best description of the SIP Line Appearance feature?

Q25. Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

Q26. Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.

Q27. Which of the following is the best description of the SIP Line Appearance feature?

Q28. The _______________ licensing model is based on the number of concurrent agents logged in.

Q29. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer.
The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

Q30. On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)

Q31. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

Q32. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

Q33. You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?

Q34. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________