[Q57-Q75] C_C4H510_04 Practice Test Give You First Time Success with 100% Money Back Guarantee!
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[Q57-Q75] C_C4H510_04 Practice Test Give You First Time Success with 100% Money Back Guarantee!

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All Obstacles During C_C4H510_04 Exam Preparation with C_C4H510_04 Real Test Questions

SAP Service Cloud Certification Exam Details:

Number of Questions 80
Exam Name SAP Certified Application Associate – SAP Service Cloud 2011
Level Associate
Reference Books C4H440, C4H510
Duration 180 mins
Schedule Exam SAP Training
Sample Questions SAP Service Cloud Certification Sample Questions
Exam Code C_C4H510_04
Exam Price $550 (USD)

 

NEW QUESTION 57
Which key user tool allows you to change field properties on the SAP Service Cloud UI?

 
 
 
 

NEW QUESTION 58
When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 59
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 60
What does the system automatically generate when you create a new employee in SAP Service Cloud?

 
 
 
 

NEW QUESTION 61
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 62
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

 
 
 
 

NEW QUESTION 63
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 64
When should you use the templates provided in the Data Workbench?

 
 
 
 

NEW QUESTION 65
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

 
 
 
 

NEW QUESTION 66
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 67
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 68
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 69
For which element do you maintain attributes such as password and security policy?

 
 
 
 

NEW QUESTION 70
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 71
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.

 
 
 
 
 

NEW QUESTION 72
You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 73
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 74
What is one consequence of scoping the installed base option?

 
 
 
 

NEW QUESTION 75
Which feature in user interface maintenance can be used to control the values of custom fields?

 
 
 

SAP Service Cloud Certification Exam Topics:

Topic Areas Topic Details, Courses, Books Weighting
Data Management Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Basic Setup Settings Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Communication Channel and Knowledge Base Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Reporting Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
Maintenance Plan Explain Maintenance Plan & its usage in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
Personalization and Extensibility Identify how to use personalization and extensibility, including mashups and custom business objects.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
User Management Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Service Business Process Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Service Objects Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 > 12%

 

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