Instant Download Oracle 1z0-1038-22 Free Updated Test Dumps [Q25-Q42]

Rate this post

Instant Download Oracle: 1z0-1038-22 Free Updated Test Dumps

Valid 1z0-1038-22 FREE EXAM DUMPS QUESTIONS & ANSWERS

Oracle 1z0-1038-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Implement user Interface modifications and automation (workspaces) Explain B2C Service products and services
Topic 2	B2C Service Service Console Extensions B2C Service Products and Services
Topic 3	Processes between Customers and Agents Describe Core Business Objects
Topic 4	Set Up Navigation, Permissions and User Accounts Describe standard text and variables
Topic 5	Create workspaces for the Browser User Interface Perform an initial setup and set up the Service Console
Topic 6	Create Enhanced Business Rules B2C Service User Interface and Processes
Topic 7	Configure Service Level Agreements Explain configuration settings
Topic 8	Perform export import with Element Manager Describe Service Level Agreements
Topic 9	Service Console Core Features and Access Generate outreach and feedback

QUESTION 25
Which statement correctly differentiates between a bulk operation and a batch operation?

A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

QUESTION 26
A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

column headings

permissions

schedules

report headings

non-selectable filters

graphs

QUESTION 27
Which setup sequence is used to give permissions to an individual to access an application?

Navigation set > Profile > Staff Account

Profile > Navigation set > Staff Account

Staff Account > Profile > Navigation set

None. No sequence is required.

QUESTION 28
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

configuration settings

business rules

proactive chat widget

syndicate chat widget

QUESTION 29
Which two statements are true about linking products, categories, and dispositions?

Product-category linking restricts customers from searching on the Customer Portal.

A leaf product’s links are inherited from its parent product.

Links can be created only between the parent levels of products, categories, and dispositions.

Product-category linking is independent of product-disposition linking.

Links can be automatically created to categories and dispositions based on answers an incidents.

QUESTION 30
Which two components can be edited in a standard report?

Permissions

Graphs

Column headings

Non-selectable filters

Schedules

Report headings

QUESTION 31
Which is an invalid data type?

Text area

Integer

Date/time

Radio

Text field

Float

QUESTION 32
Your customer has “Gold” level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the “Gold” SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

You have not activated the rules so the updated SLAs are not being applied.

Your site has been corrupted with the “Gold” SLA.

Updating the SLA will not automatically update the organization’s SLA instance.

The SLA reports will need to be modified to use the new SLA.

QUESTION 33
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

Do not set the deferred execution option

Add default values to runtime filters if used in the report

Use runtime filters in preference to fixed filters

Use a drilldown level to filter the top level

Remove Primary keys from all tables used in the report

Set the option to allow switching of data

QUESTION 34
Which two statements are true when working with add-ins in a Custom Object workspace?

It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

IGenericObject is the interface that is available with the add-in API for custom objects.

IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

QUESTION 35
Which four statements are true about reports?

Published reports can be modified.

All the permissions from an imported report remain unchanged after an export.

Reports are not common across the interface.

Reports must be exported manually in all interfaces.

Reports are shared between interfaces.

The owner of a report remains the same even if the report is imported by some other user.

After a report is published, the report data remains unchanged even as the knowledge base is updated.

QUESTION 36
Which two statements are true about a disposition?

It can be made visible on the Customer Portal.

It can be linked to products.

It helps to identify the root cause of an incident.

It can be set to a maximum depth of three in hierarchy levels.

It can be linked to categories.

QUESTION 37
How frequently does Oracle release a new version of a product?

Once in four months

Once in six months

Once in three months

Every month

QUESTION 38
Which three features can be configured in advanced routing?

Skill relaxation

Skill time

Queue overflow

Queue prioritization

Queue segregation

Queue limit

QUESTION 39
What are the three different types of pull policy for queues?

Round Robin

First Due

Manual

Strict Priority

Standard

Advanced

QUESTION 40
Your customer wants to display customized branding information in the login window. Which two options can be used?

Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

QUESTION 41
Which two statements are true about chat surveys?

You can create a chat rule to pop up a transactional survey at the end of a chat session.

You can create a chat rule to email a transactional survey to a customer after a chat session.

You can send a chat survey only while a customer is on the chat.

You cannot link customer data back to the chat that is submitted.

QUESTION 42
What must you set to enable the email channel?

EGW_SAVE_EMAIL_HEADERS

EGW_AUTO_CONT_CREATE

EGW_ENABLED

EGW_UPDATE_BY_CREATE

EGW_SECURE_UPDATE_ENABLED

Loading …

Free 1z0-1038-22 Exam Braindumps Oracle Pratice Exam: https://www.real4exams.com/1z0-1038-22_braindumps.html

Instant Download Oracle 1z0-1038-22 Free Updated Test Dumps [Q25-Q42]

Oracle 1z0-1038-22 Exam Syllabus Topics:

Leave a Reply Cancel reply