[Nov-2024] Feel SAP C_C4H51_2405 Dumps PDF Will likely be The best Option [Q43-Q62]

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[Nov-2024] Feel SAP C_C4H51_2405 Dumps PDF Will likely be The best Option

C_C4H51_2405 exam torrent SAP study guide

QUESTION 43
Which object is mandatory to integrate emails in tickets?

Service organization

Branding template

Document type

Service level agreement

QUESTION 44
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

Ticket routing

Time recording

SAP Field Service Management

Activity planner

Manual routing

QUESTION 45
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Absolute, counter-based

Alternating, time and counter-based

One time – no condition, time and counter-based

One time, time and counter-based

QUESTION 46
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

Service contracts

Installed bases

Contacts

Registered products

QUESTION 47
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Maintain the fine-tuning activity for contracts.

Maintain a reference date in the contract.

Create a workflow rule.

Select the relevant scoping ques-tion.

QUESTION 48
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.

Data can be loaded or changed only once.

You’ll need to create an initial file based on predefined fields.

You’ll need to cleanse the legacy data.

The migration run requires an approval from SAP Cloud Support.

QUESTION 49
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Implement the provided Hot Fix number.

Create an incident.

Report a ticket.

Send an email to SAP Cloud Support.

QUESTION 50
Which tool should you use to rename the Tickets facet?

Language Adaptation tool

Workflow with a Field Update action type

Page Layout tool

Adaptation tool

QUESTION 51
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

You can use Dashboard Designer to join KPIs to a new data source.

You can create new custom reports based on joined data sources.

You can assign reports to business roles.

You can use a mashup to access SAP BusinessObjects BI offline.

You can add custom fields in data sources and reports.

QUESTION 52
What do you need to create accounts?
Note: There are 2 correct answers to this question.

Access rights

Assignment to an organizational unit

User ID

Business role

QUESTION 53
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

Business role

Territories

Measurement and reading

Employee

QUESTION 54
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

A customer needs to be assigned to the installed base.

The installed base must be set to active status.

An active service contract must be added to the installed base.

At least one registered product must be assigned to the installed base.

QUESTION 55
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

Determination of involved parties

SLA Determination

Party roles

Delegation rules

QUESTION 56
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

Create a joined data source

Create an interactive dashboard

Create a report based on the Tickets data source

Create a Cloud data source

QUESTION 57
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

Data can be accessed in real time.

Existing reports can be reused.

Security issues with mashups outside of the corporate network are rare.

Offline access is available.

QUESTION 58
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

Delivery blocking

Prospect blocking

Sales support blocking

Credit limit check

QUESTION 59
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

Change the priority to Escalated.

Set the action to Propose Solution.

Maintain the Incident Context.

Push the incident to SAP Service Cloud support.

QUESTION 60
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

IDoc

OData

RFC

SOAP

QUESTION 61
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

Process category

Warranty category

Maintenance category

Incident category

Cause category

QUESTION 62
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

The determination rules have been configured, but not activated.

SLAS are not configured in fine-tuning.

A workflow rule was not scheduled to trigger the determination.

SLAs are not activated in project scoping.

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