2025 Valid ITIL-4-Foundation Exam Updates – 2025 Study Guide [Q38-Q56]

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2025 Valid ITIL-4-Foundation Exam Updates – 2025 Study Guide

ITIL-4-Foundation Certification – The Ultimate Guide [Updated 2025]

QUESTION 38
Which statement about the ‘continual improvement model’ is CORRECT?

Organizations should work through the steps of the model in the sequence in which they are presented

The flow of the model helps organizations to link improvements to its goals

The model is applicable to only certain parts of the service value system

Organizations should use an additional model or method to link improvements to customer value

QUESTION 39
Which action is performed by a service provider?

Requesting required service actions

Authorizing budget for service consumption

Ensuring access to agreed resources

Receiving of the agreed goods

QUESTION 40
Which is a risk that might be removed from a service consumer by an IT service?

Service provider ceasing to trade

Security breach

Failure of server hardware

Cost of purchasing servers

QUESTION 41
Which is the definition of an IT asset?

Any financially valuable component that contributes to a service

Any request from a user that is a normal part of service delivery

Any component that needs to be managed to deliver a service

Any change of state that has significance for the management of a service

QUESTION 42
Which is an activity in the ‘Problem control’ phase of problem management?

Re-assessing a known error to manage the ongoing impact.

Reviewing incident records to identity trends

Implementing a technical fix to resolve an issue

Documenting the steps in workaround

QUESTION 43
Which practice nurtures links with stakeholders at strategic and tactical levels’?

Supplier management

Relationship management

Continual improvement

Service level management

QUESTION 44
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

An initial baseline assessment

The production of a detailed CSI plan

Verifying that improvement targets have been achieved

Understanding priorities for improvement

QUESTION 45
Which is recommended as pan of the ‘progress iteratively with feedback’ guiding principle?

Prohibit changes to plans after they have been finalized

Analyse the whole situation in detail before taking any action

Reduce the number of steps that produce tangible results

Organize work into small manageable units

QUESTION 46
Which is the BEST type of resource for investigating complex incidents?

Self-help systems

Knowledgeable support staff

Detailed work instructions

Disaster recovery plans

QUESTION 47
Which step of the continual improvement model includes baseline assessments?

Did we get there?

Where are we now?

What is the vision?

Where do we want to be?

QUESTION 48
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

An initial baseline assessment

The production of a detailed CSI plan

Verifying that improvement targets have been achieved

Understanding priorities for improvement

QUESTION 49
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost
effectiveness?

Service operation

Service transition

Continual service improvement
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Service strategy

QUESTION 50
Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?

Only add controls and metrics when they are needed

Design controls and metrics first, then remove those not adding value

Design controls and metrics and add them individually until all are implemented

Only add controls and metrics that are required for compliance

QUESTION 51
Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes
This includes the information and technology needed to deliver services (servers, storage, networks, databases, etc.) as well as the information and technology needed to manage those services (ITSM tools, knowledge bases, configuration information, etc.).
https://www.sysaid.com/blog/entry/everything-you-officially-need-to-know-about-itil-4

QUESTION 52
Which statement about emergency changes is CORRECT?

The testing of emergency can be eliminated in order to implement the change quickly

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Emergency changes should be authorized and implemented as service requests

Emergency changes must be fully documented before authorization and implementation

QUESTION 53
What is MOST LIKELY to be handled as a service request?

An emergency change to apply a security patch

The implementation of a workaround

Providing a virtual server for a development team

Managing an interruption to a service

QUESTION 54
Which service value chain activity deals with the purchase of new products?

Engage

Obtain/build

Plan

Improve

QUESTION 55
Which statement about costs is CORRECT?

Costs removed from the consumer are part of service consumption

Costs imposed on the consumer are costs of service utility

Costs removed from the consumer are part of the value proposition

Costs imposed on the consumer are costs of service warranty

QUESTION 56
Which is an input to the service value system?

The system of directing and controlling an organization

A model to help meet stakeholders expectations

Recommendations to help an organization in all aspects of its work

A need from consumers for new or changes services

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2025 Valid ITIL-4-Foundation Exam Updates – 2025 Study Guide [Q38-Q56]

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