Download Free SAP C_C4H56I_34 Exam Questions & Answer [Q24-Q40]

QUESTION 24
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

QUESTION 25
When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

QUESTION 26
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

QUESTION 27
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

QUESTION 28
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

QUESTION 29
Which tool can you use to rename the cases facet?

QUESTION 30
Which services can be added to a business role? Note: There are 2 correct answers to this question.

QUESTION 31
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

QUESTION 32
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

QUESTION 33
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

QUESTION 34
Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

QUESTION 35
Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

QUESTION 36
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

QUESTION 37
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

QUESTION 38
Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

QUESTION 39
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

QUESTION 40
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.