[Jan-2023] Salesforce B2B-Solution-Architect Official Cert Guide PDF [Q63-Q87]

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[Jan-2023] Salesforce B2B-Solution-Architect Official Cert Guide PDF

Exam B2B-Solution-Architect: Salesforce Certified B2B Solution Architect Exam – Real4exams

Salesforce B2B-Solution-Architect Exam Syllabus Topics:

Topic	Details
Topic 1	Design and map a sharing and visibility model for a B2B multi-cloud Salesforce solution Given the identified business needs, vision, and current customer landscape
Topic 2	Define the incremental steps necessary to reach the recommended future end state that supports business outcomes choose the preferred method for integrating data across different clouds
Topic 3	Given a scenario in which the designed solution is being implemented Given a scenario in which the design document is being shared
Topic 4	Given a set of business requirements, recommend an appropriate Salesforce multi-cloud or AppExchange solution Given customer expectations around data volumes
Topic 5	Determine how to further improve the solution to ensure business benefits are continuously realized Given a scenario in which a customer wants a B2B multi-cloud solution
Topic 6	Define appropriate strategies that balance resources and effort to deliver an effective and efficient delivery method Synchronize data across systems to support a multi-cloud B2B solution
Topic 7	Given a defined future state B2B multi-cloud solution architecture alongside business requirements Define the functional and technical solution
Topic 8	Define the future blueprint architecture of a B2B multi-cloud Salesforce solution in order to define the product roadmap Given information gathered during discovery
Topic 9	Eensure that stakeholders are appropriately enabled to manage the solution moving forward Define the strategy to migrate data

NEW QUESTION 63
Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.
Which design approach should a Solution Architect recommend to mitigate concerns about custom processes on any single object?

Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.

Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the “After Save” context so that all operations can be organized in a single flow.

Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builder so that the actual operations run in flows.

Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the “Before Save” and “After Save” contexts.

NEW QUESTION 64
Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

Utilize Service Cloud and LiveMessage.

Utilize Service Cloud Email to Text Message.

Embed third-party messenger tools.

Utilize Marketing Cloud and MobileConnect.

NEW QUESTION 65
The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO’s internal team decided to use Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins its implementation?

Advise the client to start with Experience Cloud.

Select an AppExchange product focused on contract lifecycle management.

Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.

Advise the client that Revenue Cloud is the starting point.

NEW QUESTION 66
Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, and the CIO is getting concerned with the sheer amount of data affecting its environment’s data limits.
IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involves Leads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options.
Choose 2 answers

Propose Skinny Tables to the CIO before doing anything else.

Understand the organization’s regulatory requirements around right to retain or delete data.

Recommend AppExchange solutions that provide capabilities around data archiving to the CIO.

Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, and data that is used purely for historical purposes.

NEW QUESTION 67
Universal Containers (UC) has its product and primary pricing in an ERP. For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce’s multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structured so that the customers add products to the cart through the Storefront and request a quote from UC’s sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?

Salesforce B2B Commerce

Salesforce CPQ

Salesforce Sales Cloud

Third-party data warehouse

NEW QUESTION 68
Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers’ territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.

If the sales user has many territories assigned to them, it can impact the performance of the forecast.

Important details should be tracked at the opportunity line level.

Forecast category names can be customized by submitting a Salesforce Support case.

NEW QUESTION 69
Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC’s releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers

Fix the scope of the sprint during release planning regardless of how long it takes.

Create a regular sprint cadence across the different teams to demonstrate new functionality.

Use the last sprint of the release to stabilize it and eliminate identified issues.

Utilize the last sprint to include functionality that was missed from previous sprints.

NEW QUESTION 70
Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.
Which two proposals should a Solution Architect recommend?
Choose 2 answers

Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.

Track Adoption Rates within the Lightning Usage, and monitora change in metrics within existing reports and dashboards.

Provide the CIO a list ofthe User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.

Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.

NEW QUESTION 71
Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

CTI adaptor with Omni-Channel integration

Customer Community with ability to create a new support Case

Experience Cloud, web-to-case, and a CTI integration

Omni-Channel with defined presence, routing configurations,and Service Channels

Customer Community with Live Agent

NEW QUESTION 72
The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers.
Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO’s internal team decided touse Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins itsimplementation?

Advise the client to start with Experience Cloud.

Select an AppExchange product focused on contract lifecycle management.

Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.

Advise the client that Revenue Cloud is the starting point.

NEW QUESTION 73
Refer to the images below:

As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC’s ERP as the Pricing and Product master.
UC’s business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Which strategy should the Solution Architect choose to handle this scenario?

Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service

Option 6, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener

Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

Option D, utilizing an external ETL tool to batch load the records into Salesforce

NEW QUESTION 74
AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it’s discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?

Create a custom object to hold orders in queue for processing.

Review to determine if moving automation to asynchronous Apex is required.

Enable Advanced Order Management to process large orders.

Install a third-party solution to process large orders.

NEW QUESTION 75
During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

Create recurring office hours for end users to call in to speak directly with the Solution Architect.

Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.

Suggest that the executive team tie performance metrics to Salesforce usage.

Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.

NEW QUESTION 76
After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.
Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?
Choose 2 answers

The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.

The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.

The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.

Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.

NEW QUESTION 77
Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, and the CIO is getting concerned with the sheer amount of data affecting its environment’s data limits.
IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involves Leads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options.
Choose 2 answers

Propose Skinny Tables to the CIO before doing anything else.

Understand the organization’s regulatory requirements around right to retain or delete data.

Recommend AppExchange solutions that provide capabilities around data archiving to the CIO.

Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, and data that is used purely for historical purposes.

NEW QUESTION 78
3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers

CPQ license

Flow

Price Rules

CPQ Plus license

NEW QUESTION 79
Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule.
Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint withoutimpacting the project timelines?

Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.

Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users’ needs.

Give every end user the Functional Specification Document as their training materials and test them on the contents.

Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.

NEW QUESTION 80
Universal Containers (UC) needs to provide a portal for its customers to order spare parts for the equipment that has been sold to them. Spare parts orders are fulfilled in uC’s ERP system and need to be integrated with the solution. Order status would need to be reflected in the solution. Additionally, m the future, UC wants this order integration scaled to additional applications. UC also needs customers to be able to schedule appointments for service for their equipment.
Which products should a Solution Architect recommend implementing to meet these requirements?

B2B Commerce. Salesforce Field Service, Experience Cloud, and Meroku

B2B Commerce, Salesforce Field Serv.ee, Experience Cloud, and Sales Cloud

B2B Commerce, Service Cloud, Experience Cloud, and Salesforce Connect

B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft

NEW QUESTION 81
Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC’s data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.
UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.
How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?

System of Reference

System of Engagement

System of Intelligence

System of Record

NEW QUESTION 82
GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

Engage Salesforce services to manage all governance and represent as the Steering Committee.

Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.

Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.

Engage a third-party company to manage all governance and represent as the Steering Committee.

NEW QUESTION 83
Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events. UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities.
A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution.
Based on the above considerations, which option identifies the optimal data flow for this solution?

Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component.

Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master. Invoice and Billing should be managed in B2B Commerce and pushed to Billing.

Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component.

Pricing and Product data should be pushed from ERP to both CPQ and B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.

NEW QUESTION 84
Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales dat a. The Product data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.
What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?

Delete the Product in Salesforce once it is deactivated in the ERP. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.

Remove the Product from active Opportunities and Quotes. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.

Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.

Deactivate the Product in Salesforce once it is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.

NEW QUESTION 85
Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events.
UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities.
A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution.
Based on the above considerations, which option identifies the optimal data flow for this solution?

Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master.
Invoice and Billing should be managed in B2B Commerce and pushed to Billing.

NEW QUESTION 86
Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer.
Widgets Wonderful’s project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers

Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.

Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.

Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.

Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.

NEW QUESTION 87
Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.

Facilitate a strategy session with the executive leadership team to better understand their individual business units’ priorities to achieve the business objectives.

Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.